Terms and Conditions

Contract:

A contract shall exist between the Client and Infinity Lodge, once receipt of deposits/full payment has been received and infinity Lodge has issued confirmation of the booking. The Contract is subject to the jurisdiction of English Law.

Payment of Holiday:

A deposit of 20% of the total holiday price is payable at the time of booking.

The balance of the full payment must be paid no less than 12 weeks prior to the holiday start date.

In all cases Infinity Lodge reserves the right to cancel the holiday arrangements if the Client fails to make the payment within the time stipulated.

Holiday Prices:

Infinity Lodge reserves the right to change holiday prices any time before a booking has been accepted. Once a booking has been accepted we guarantee the price will not change.

Cancellation of Holiday by Client:

Please notify us by phone and email or in writing as soon as possible. Cancellation charges are as follows.

Cancellation up to 12 weeks before holiday 20% deposits

Between 4 and 12 weeks – 50% of total holiday cost

Within 4 weeks of holiday date – 100% of holiday cost

Alteration or Cancellation by Infinity Lodge:

Infinity Lodge reserves the right to alter any holiday arrangements as necessary. The client will be notified and offered full refund. This will not apply to cancellations or alterations made due to forces out of Infinity Lodge’s- Force Majuere, such as fire, avalanche or the Chalet whether accidentally caused or not. avalanche risk, war, terrorist activities, or adverse weather conditions.

Damage by and behavior of Clients:

Infinity Lodge will accept no responsibility for the actions of its clients and reserves the right to terminate the accommodation arrangements of a client who behaves in such a manner to be detrimental to the holiday enjoyment of other guests or reputation of Infinity Lodge. Infinity Lodge reserves the right to claim back from the Client any costs or charges incurred due to damage to the Chalet whether accidentally caused or not.

Insurance:

It is a condition of booking that all clients have adequate ski insurance and medical cover.

Skiing:

Infinity Lodge staff are neither insured nor qualified to instruct or guide. If you ski with a representative of Infinity Lodge, whether on an organised session or not, (as part of a group with UIAGM guides or qualified instructors), Infinity Lodge cannot take responsibilities for any injuries however caused. At all times clients must use their own judgments based on their own ability, and skiing is at your/their own risk. Infinity Lodge accepts no liability should you choose to ignore this request. Infinity Lodge recommends the hire of a UIAGM mountain guide for any off-piste skiing.

Complaints by guests:

In spite of Infinity Lodges’s best efforts, very occasionally a problem may arise. If you are unhappy about any aspect of Infinity Lodges arrangements whilst on holiday, please address your complaint immediately to the Manager, Andrew McNeillie who will make every effort to resolve any problems there and then.

Infinity Lodges Vehicles:

In the event of bad weather, breakdown, illness, accident, Infinity Lodge cannot guarantee that the Chalet vehicle will be available to transport guests around the resort. The Chalet ‘minibus’ service is a gratuitous service and any client travelling in an Infinity Lodge vehicle does so at his or her own risk. No service is offered between midnight and 9am. Parents are asked to supply and fit any car seats for babies and small children.

Limitation of Liability:

Many services may be included in the overall holiday arrangements such as, skiing courses, summer activity courses etc. These may be performed by independent organisations over which Infinity Lodge does not have control. Where this is the case, Infinity Lodge is not liable for the actions of these third party companies; any claims arising must be made to the appropriate principal and not to Infinity Lodge.

Smoking:

Smoking is not permitted within any area of the Chalet interior.